Delete your ProSavePlus account

1. Delete your account in the application

1. Open the ProSavePlus mobile application and sign in.
2. Open Settings, then Privacy.
3. Select Delete my account.
4. Review the information shown and confirm the deletion request.

2. Request deletion without the application

If you cannot access the application, send your request from the email address associated with your ProSavePlus account. Use the button below and include the words Account deletion in the subject.

We may ask for limited information to verify that the request concerns your account. Never send your password, authentication code or payment-card details.

3. Data deleted with your account

After verification, ProSavePlus deletes the account and personal data associated with it from active systems, including:

• profile and authentication information;
• documents, images, OCR results, folders and related metadata;
• contacts, saved store cards, sharing history and mailbox data;
• preferences, sessions and other account-linked technical data.

4. Processing time and retained data

Your account is deactivated when the deletion request is confirmed. We process verified requests within a reasonably quick period. Protected backup copies may remain for up to 90 days before permanent deletion.

Limited records may be retained for longer only when required for legal, accounting, security or fraud-prevention obligations. Access to retained records is restricted, and they are not used to continue providing the deleted account.

5. Important information

• Account deletion is permanent and cannot be undone after completion.
• Download any content you wish to keep before submitting the request.
• If you have an active subscription, cancel it through the platform where it was purchased. Subscription cancellation alone does not delete your ProSavePlus account.

For more information about data processing and retention, read the ProSavePlus Privacy policy.